MINIMUM ORDER REQUIREMENT/CREDIT CARD PAYMENT:

We do NOT have a minimum order requirement. Once a total amount due is determined through email communication, you may either fax or telephone your credit card information to us.

SHIPPING FEES:

We ship only through the U.S. Postal Service. We do not ship UPS or Federal Express. We do offer EXPRESS MAIL through the USPS.

Our U.S. Shipping/Handling/Insurance Fees Effective 5-14-07
Up to $15.99	$4.75
$16.00 to $24.99	$5.75
$25.00 to $29.99	$6.75
$30.00 to $39.99	$7.75
$40.00 to $49.99	$8.75
$50.00 to $74.99	$9.75
$75.00 to $99.99	$11.75
$100.00 to $199.99	$12.75
$200.00 to $299.99	$13.75
$300.00 to $399.99	$14.75
$400.00 to $499.99	$16.75
$500.00 + 3% Excess	$18.50+

EXPRESS MAIL: U.S.P.S. Express Mail is costly; however, we do recognize customer's occasional need for faster shipment. Please note that Express Mail is not necessarily guaranteed overnight delivery. Some postal zones take two days. This depends on the zone in which you live, which is determined by the post office at time of shipment. Most often orders requesting Express Mail Service require additional shipments for backordered items. Our Express Mail fees are as follows:

Our Express Mail Fees Effective 5-14-07
Weight Not to Exceed 1/2 lb.	$19.00 + 4% Total Order Handling Fee
Weight Not to Exceed 1 lb.	$22.25 + 4% Total Order Handling Fee
Weight Not to Exceed 2 lb.	$24.15 + 4% Total Order Handling Fee
Weight Not to Exceed 3 lb.	$27.25 + 4% Total Order Handling Fee
Weight Not to Exceed 4 lb.	$30.35 + 4% Total Order Handling Fee
Weight Not to Exceed 5 lb.	$33.45 + 4% Total Order Handling Fee

Additional Weight Rates Will be Calculated as Necessary. Minimum Overnight Shipping Fee: $15.00.

International Orders ~ Add $2.50 to the above U.S. rates.

PAYPAL PAYMENTS:

Website orders over $100 paid for with PayPal will be charged a PayPal processing fee in addition to the normal shipping/handling and insurance fee shown in the chart above. This is necessary to recover PayPal commissions deducted from payments made. Otherwise, the shipping and handling that we charge is nearly all taken by PayPal not leaving sufficient funds for shipping and insurance.

INTERNATIONAL ORDERS AND SHIPMENT POLICIES:

All International orders over $100 are FINAL once payment is processed. What this means is ~ International orders over $100 CANNOT be cancelled once they have been processed onto a credit card. We also do not offer insurance on International orders, due to the terrific high prices. Therefore, all International customers buy at their own risk. Because many of our jewelry items are custom made to order, we simply cannot incur the expense of ordering supplies for large International orders and then having the order canceled. We will not be responsible for lost or damaged International shipments, and we do not automatically offer replacements free of charge. If an item is defective upon receipt, you may return it for a replacement. We do not offer refunds for International orders over $100. CUSTOMS VALUE REPORT: We are obligated by law to report on the outside of the package the value of the items inside. If your country charges you a tax on the package, we ARE NOT responsible for this. This is a customs regulation/law and we will NOT defraud the customs by indicating anything other than the true value ~ so don't ask us to. If you do not like our company's International Order Policy, please ~ do NOT buy from our company. These policies are STRICTLY enforced.

INTERNATIONAL CUSTOMERS:

As you know, we must complete and attach to all International packages an International Customs Certificate. We must disclose what is inside of the package as well as the value of the item[s] in side. We WILL NOT declare any package as a GIFT, if it is not a gift and we WILL NOT declare the value to be less than the actual value. We will NOT commit fraud on the Postal System SO PLEASE DO NOT ASK US to. If you don’t want to have to pay a tax or duty on your purchase from us, don’t buy from us.

SPECIAL CUSTOM ORDERS:

We welcome any custom order request. If you do not see what you are looking for on our site as an “already created design”, please feel free to email your request. We will do our very best to create something unique for you. This is especially true for our “Design Your Own Charm Pin” offer and the Angel Pin designs. Please note the return policy below related to Custom Order Returns.

DISCOUNT POLICY:

We do not offer wholesale pricing or any discounts on our jewelry. We sell retail only.

GUARANTEE:

All items are guaranteed for 30 days of date of invoice against poor workmanship and material defects.

RETURNS:

Any defective item returned within 30 days of invoice date will be replaced for the same or other item of equal or lesser value plus credit for return shipping fees (first class postal rate only). If an item of lesser value is chosen, an "Angelic Impressions" credit toward future purchases will be issued for the difference. Merchandise returned after 30 days will be subject to a 50% processing fee/return processing fee. Return shipping fees will not be refunded after 30 days. All items must be returned in their original packaging with a copy of the original invoice.

We will issue a refund or exchange for items being returned that are not defective; HOWEVER, a 50% return processing fee will be assessed. Items must be returned in their original condition and packaging with a copy of the orignial invoice. We do not automatically replace items lost or damaged by the U.S. Postal Service. Shipping fees in this case are non-refundable.

CANCELED ORDERS:

If a package has not yet been shipped, but has been been paid for and processed for shipment, a 50% cancellation fee will apply to all cancelled items within the order. Since we do not guarantee delivery of items by a customer's own personal deadline, orders returned or cancelled because they are not received or going to be received by a customer's personal deadline will be subject to the 50% cancellation fee.

RETURNED CHECK POLICY:

A $20.00 Service Charge will apply to all checks returned due to insufficient funds. In addition, the total order amount plus service charge will be due payable by Money Order ONLY within ten days of customer notification.

RETURNS ON SPECIAL ORDERS:

Because we have to obtain pieces that we no longer carry in order to create "discontinued pins" (items no longer offered on the website), pins being returned that are not defective will be credited toward future purchases less a 35% re-stocking fee. Items must be returned in their original condition and packaging. Shipping fees are non-refundable for the return of items not defective.

LOST OR DAMAGED ITEMS:

If an item is lost or damaged in transit, we will work directly with the buyer and the United States Post Office in order to file an insurance claim. This cannot be done until 30 days after mailing (USPS Policy). (NOTE):Due to the size of our business and the manner in which we process orders, Angelic Impressions is not in a position to automatically replace lost or damaged items until after the insurance claim is filed with the USPS and monies have been collected...

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It is the buyer’s responsibility to familiarize themselves with our policies regarding returns, shipping fees, and lost and damaged items prior to making their purchases ~ not after an item is received, lost or damaged. We are not in a position to negotiate our policies if the buyer claims to have been "unaware" before making their purchase. This policy is strictly enforced: therefore, make sure you are comfortable with it before placing your order.